Return & Refund Policy

At GoShopper, we want you to receive exactly what you ordered and have a straightforward experience if something goes wrong. If there is an issue with your purchase, our support team will review your request and guide you through the return or refund process.

Please read the policy below before placing an order.

1. Return Request Window

Eligible return or refund requests must be submitted within 7 days from the date of delivery.

To raise a request, email us at support@goshopper.in with the following details:

• Your full name
• Registered mobile number
• Order number
• Product name
• Reason for requesting a return or refund
• Clear photographs or videos, if the product is damaged, incorrect or not as described
• Our team will review the information and respond with the next steps. Please wait for approval and return instructions before sending any product back.

2. When Is a Product Eligible for Return?

A return or refund request may be considered in the following situations:

• Damaged on arrival: The product arrives broken, damaged or unusable.
• Incorrect product received: The item delivered is different from the product ordered.
• Not as described: The product received is significantly different from its description or advertised features.
• Damaged packaging: The package arrives visibly damaged and the product inside is affected.
• Eligible regular-price purchases: Products that qualify under our return conditions may be considered for return within 7 days, provided they are unused and in their original condition.

All requests are subject to review and verification.

3. Sale Items & Discounted Products

Products purchased during a sale, promotional offer or at a discounted price are generally not eligible for return or refund.

However, this restriction does not apply when the product received is damaged, defective, incorrect, or significantly different from its description. Such cases will be reviewed in accordance with our return and refund obligations.

If you receive a product with any of these issues, please contact us within 7 days of delivery and share the relevant photographs or videos.

4. Product Condition for Returns

For an eligible return, the product should:

• Be unused and in its original condition.
• Include its original tags, accessories and packaging, wherever applicable.
• Not show signs of misuse, alteration or damage caused after delivery.

Please retain the original packaging until you are satisfied with your purchase, as it may be needed during the return process.

These condition requirements do not exclude claims relating to products that arrived defective, damaged or incorrect.

5. Return Pickup Process

Once your return request has been reviewed and approved, our team will inform you about the return arrangements.

Where courier pickup is available for your delivery location, we will coordinate the pickup through our logistics partner.

If pickup service is unavailable in your area, our team will share the applicable return instructions and address.

Please do not send products to our business address without receiving return instructions from our support team.

6. Refund Process

Refunds are initiated after the returned product has been received, where applicable, and inspected by our team.

Once a refund is approved:

• For prepaid orders, the refund will generally be processed to the original payment method.
• For Cash on Delivery orders, our team will request the necessary bank or UPI details to arrange the refund.
• The time taken for the amount to appear in your account may depend on the payment provider or bank.

If your refund has been approved but you have not received it, please contact us with your order number so we can check its status.

7. Orders That Cannot Be Returned

The following products are generally not eligible for change-of-mind returns:

• Products purchased during sales or special promotional offers.
• Customized or specially made products.
• Undergarments and other hygiene-sensitive products.
• Products clearly marked as non-returnable or final sale.

This does not affect applicable remedies where a product is defective, damaged, incorrect or not as described, in accordance with applicable consumer protection requirements.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@goshopper.in.

We can attempt to cancel an order before it is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return process will apply.

9. Contact Our Support Team

If you have a question about a return, refund or an order, please contact us directly. Include your order number so our team can locate your purchase and assist you more efficiently.

Customer Support Email: support@goshopper.in

Store Name: GoShopper

Legal Business Name: Apparel 41 LLC

Business Address:

539 W Commerce St, #6118
Dallas, TX 75208-1953
United States

Website: https://goshopper.in

We appreciate your business and will do our best to resolve genuine order-related concerns in a fair and timely manner.